Website chat → two-way SMS

Website chat that becomes a text thread.

Drop one snippet on your site and a visitor’s “chat with us” turns into a real two-way SMS conversation. You answer from VanceTel on web, desktop or mobile — the visitor texts from your site, you reply from your phone.

No separate chat console. Chats land in the same inbox as your SMS and calls, with visitor intelligence attached to every thread.

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One embed snippetFully brandableAnswered from the softphone

Embed the chat widget

<!-- VanceTel chat widget — drop before </body> -->
<script
  src="https://api.netexem.com/v1/widget/loader.js"
  data-widget-id="wgt_8f2c1a"
  data-color="#6d5ef6"
  data-position="bottom-right"
  data-greeting="Hi! Text us — we reply fast."
  async
></script>

One tag in your <body> — the chat is live.

How it works

From a chat bubble to a text reply in three steps.

Embed one snippet

Paste a single script tag into any site, CMS or landing page. The chat widget loads asynchronously, styled to match your brand — colors, logo, greeting and position.

A visitor starts a chat

Someone on your site opens the widget and types a message. That chat becomes a real two-way SMS conversation, tagged with where the visitor is and how they arrived.

You answer from the softphone

The conversation lands in the same inbox as your SMS and calls. Reply from VanceTel on web, desktop or mobile — the visitor sees your reply in the widget and over text.

What the visitor never sees

A chat to them. A signed event to you.

The visitor just types in a friendly widget. Behind it, every message arrives as an HMAC-SHA256 signed webhook your endpoint can trust — with the visitor’s location, referrer and returning-visitor signal attached, ready to route, log or score.

IP geolocationRepeat-visitor signalSigned webhooks

Inbound web chat → message.received

POST /your-endpoint
X-Netexem-Signature: t=1748700343,v1=9f86d0818...
{
  "type": "message.received",
  "createdAt": "2026-05-31T14:05:43Z",
  "data": {
    "id": "msg_7Qd2",
    "channel": "web_chat",
    "direction": "inbound",
    "body": "Do you have weekend availability?",
    "visitor": {
      "country": "US",
      "region": "CA",
      "city": "Irvine",
      "referrer": "https://www.google.com/",
      "returning": true
    }
  }
}

What it does

A chat widget with the depth of a phone system.

Fully brandable widget

One snippet, full control. Set your colors, logo, greeting, launcher position and light or dark theme so the widget looks like part of your site — not a bolt-on.

Visitor intelligence

See who you are talking to: IP geolocation down to country, region and city, the referrer that sent them, session history and a repeat-visitor signal — all attached to the thread.

One shared inbox

Chat threads sit beside your SMS conversations and calls in the same VanceTel inbox. No separate chat console, no fourth tab — one place for every customer conversation.

Answer from any device

Reply from the VanceTel softphone on iPhone, iPad, Mac, Apple Vision Pro, Windows and Mac desktop, or the web. The conversation follows you across every device.

Agent assignment

Route incoming chats to the right person and assign ownership of a thread, so the visitor always has someone accountable for the reply.

Context that carries over

When a returning visitor opens the widget again, the prior thread is right there. The conversation continues over text — no re-introductions, no lost history.

One inbox

Chat, SMS and calls in the same place your team already works.

No fourth tool

Website chats surface in the same VanceTel inbox as your texts and calls. Your team never opens a separate chat dashboard.

Clear ownership

Assign each conversation to an agent so a real person owns the reply — and the visitor always knows someone is on it.

Reply anywhere

Answer from the VanceTel softphone on iPhone, iPad, Mac, Vision Pro, desktop or web. The thread follows you across devices.

FAQ

Website chat to SMS, explained.

Want to watch a chat turn into a text live? The fastest way is a walkthrough.

Book a demo

How does website chat become SMS?

You embed a small chat widget on your site with one script tag. When a visitor sends a message, VanceTel turns that chat into a real two-way SMS conversation. You answer from the softphone, and the visitor sees your reply both in the widget and over text.

Do I have to install anything on the website?

Just one snippet. You paste a single async script tag before the closing body tag of any site, CMS or landing page. The widget loads on its own and does not block the page.

Can I match the widget to my brand?

Yes. The widget is fully brandable — colors, logo, greeting message, launcher position and light or dark theme are all configurable, so it looks like a native part of your site.

What do I know about the visitor?

Each conversation carries visitor intelligence: IP geolocation to country, region and city, the referrer that brought them, session history and whether they are a returning visitor. It is attached to the thread so you can answer with context.

Where do the chats show up?

In the same VanceTel inbox as your SMS and calls. There is no separate chat console — website chats, texts and call history live together, and you can reply from web, desktop or mobile.

Can my team route chats to the right person?

Yes. Incoming chats can be assigned to an agent so ownership of each thread is clear and the visitor always gets a response from the right person.

Turn your website chat into a text thread.

See the embed snippet, the brandable widget and the chat-to-SMS flow in a 20-minute walkthrough.

Book a demo Explore the docs