A sales phone system that turns cold calls into closed deals.
Click-to-dial from any list or CRM record, record every call, and follow up by text without leaving the conversation. VanceTel keeps reps selling instead of logging.
<!-- Click-to-dial: opens the softphone with the lead pre-filled -->
<a href="netexem://call?to=%2B15557654321">
Call this lead
</a>
<!-- Click-to-text follow-up. &body= drops an editable draft -->
<!-- in the composer; a rep reviews and taps Send. Never auto-sent. -->
<a href="netexem://sms?to=%2B15557654321&body=Thanks%20for%20your%20time%20today">
Text this lead
</a>One link dials the lead — straight from your list or CRM.
A dialer, recording and texting where reps already work.
Click-to-dial from any list
Wrap the number on any lead, row, or record in a deep link. Reps click once and the VanceTel softphone opens dialing — no copy-paste, no misdials, no tab-switching.
Learn moreClick-to-text follow-up
Send a follow-up text right after the call. A deep link can pre-fill a draft, but it opens editable in the composer — a rep reviews and taps Send, so it is never auto-sent.
Learn moreRecord every call
Turn on call recording so reps can replay a deal, settle a he-said-she-said, and onboard new hires from real calls instead of scripts.
Learn moreConnect your CRM with the API
Push call and message events into your CRM with the REST API and HMAC-signed webhooks. Add click-to-dial to any record with a deep link — built your way, not locked to one vendor’s app.
Learn moreOne shared team inbox
Calls, texts, and web-chat threads land in a shared inbox across iPhone, iPad, Mac, desktop, and web — so the team sees the conversation and nobody drops a lead.
Learn moreMove a live call to your phone
Call flip moves an in-progress call from desktop to iPhone without dropping it — so a rep can walk to the parking lot and keep closing.
Learn moreReps sell. The system does the logging.
Every call and text runs through deep links from the list or the CRM, and every event can flow into your CRM over the API. That's the busywork gone: no hand-dialing, no copy-pasting numbers, no end-of-day catch-up on call notes. Reps stay in the conversation, and the record keeps itself.
- Click-to-dial straight from the list or record
- Call events post to your CRM via signed webhooks
- Templated texts that thread back to the same inbox
- Recordings and analytics to coach from real calls
What a sales phone system is, and how the VoIP calling works
A sales phone system is a business phone system built for outbound calling — a VoIP phone system that gives a sales team a real business phone number, cloud PBX call routing, call recording, and a softphone that dials in one click. It runs over the internet and bridges to the regular phone network (the PSTN), so any landline or mobile is reachable from the same number on every device. VanceTel is that system: a finished VoIP softphone on iPhone, iPad, Mac, Apple Vision Pro, Windows, and the web, paired with a REST API, HMAC-signed webhooks, and click-to-dial deep links so it connects to the tools a team already runs.
What a sales phone system is, and how the VoIP calling works
A sales phone system is a business phone system tuned for outbound volume rather than a switchboard in a closet. Instead of a desk phone wired to a single on-prem PBX, the team carries a cloud-based VoIP softphone that rings on whatever device is in hand. The same business phone number works on a laptop in the office and a phone on the road, so a callback is never missed because someone stepped away from a desk.
Under the hood it's VoIP over the internet, bridged to the PSTN so any landline or mobile number is reachable. Voice runs on the Opus codec for HD audio, which keeps a call clear even on a weak connection. The team gets the parts of a cloud PBX that matter for selling — extensions, ring groups, call routing, an auto-attendant, and voicemail — without racking hardware or hiring someone to manage a phone closet.
The selling difference is calling volume without the busywork. One click places a call over VoIP. The call is recorded where that's been set up, and the event flows back to the matching contact. By the end of the week, call analytics show who dialed how much, how often calls were answered, and how long the average conversation ran. That is what a sales phone system should give a manager: telephony activity that is visible and actionable.
How click-to-dial works on this VoIP phone system
Click-to-dial is the core of outbound calling in VanceTel. A netexem:// deep link sits next to any phone number — on a list, a record, or a CRM page. One click opens the VanceTel softphone already dialing, and the call connects over VoIP to the PSTN. No copying a number, no pasting, no transposed digits.
Outbound texts work the same way. A click-to-text link opens a new business SMS with the body pre-filled and editable — a person reads it, tweaks it, and presses send. VanceTel never auto-sends a message; a human always sends. Every word that goes out under the business phone number stays under human control.
One human, one click, one call
Click-to-dial means each call is placed deliberately by a person. There is no machine spraying numbers across the PSTN and connecting whoever picks up. That distinction matters for call quality and for how compliance is handled, and it is the line that separates VanceTel from the auto-dialer category below.
Dialer types, explained honestly
"Dialer" gets used loosely, and the differences are real. Some dialers place one call when a person decides to; others place many calls automatically and hand whoever answers to a free agent. Here is the honest breakdown of where VanceTel sits.
| Dialer type | Who places the call | What it does | Is this VanceTel? |
|---|---|---|---|
| Click-to-dial | A human, one click at a time | Opens the softphone dialing a number from a list or record; the person talks | Yes — this is what VanceTel does |
| Auto-dialer | A machine, automatically | Dials numbers from a list without a person initiating each call | No |
| Power dialer | A machine, one after another | Auto-advances through a list, dialing the next number as soon as an agent frees up | No |
| Predictive dialer | A machine, several at once | Dials multiple numbers ahead of available agents and predicts who'll be free | No |
VanceTel is a click-to-dial sales phone system. A human places every single call over the VoIP line. It is not an auto-dialer, a power dialer, or a predictive dialer, and it doesn't pretend to be. If a workflow depends on a machine firing through a list untouched, VanceTel isn't built for that — and that's a deliberate choice. Automated dialing raises consent and compliance questions that a human-clicked call does not, and VanceTel keeps a person on every placement. This isn't legal advice; how outbound is run is still on you.
Connecting a CRM the open way
Most business phone systems sell a single locked integration with one CRM and call it done. VanceTel takes the open route. The connection runs through a REST API and HMAC-SHA256-signed webhooks, so call and message events post to the right record in whatever CRM is in use, built to match an existing process rather than a vendor's fixed flow.
- Click-to-dial from any record — drop a netexem:// link beside a phone number and dial straight from the contact page.
- Webhooks log telephony events automatically — when a call ends or an SMS arrives, a signed webhook fires so the CRM can write it to the matching record.
- A Contacts API keeps people in sync — push and pull contacts so the softphone and the CRM agree on who's who.
- An MCP server lets AI assistants and internal tools reach the same data and calling actions through a standard interface.
This is build-it-your-way, not one-vendor-or-nothing. There is no native Salesforce, HubSpot, or Zoho app to wait on — VanceTel wires into the system already in use through the API and webhooks. If a record can be read, its number can be clicked to call.
Call recording and analytics for coaching
Coaching comes from real calls, not from memory. VanceTel records calls so a manager can replay an actual conversation, hear where an objection landed, and run the play differently next time. Coaching happens after the call, from the recording — there is no live whisper, barge, or listen-in while a call is in progress.
The analytics dashboard turns telephony activity into something manageable. It shows call volume per person, answer rates, and average talk time, so a manager can spot heavy dialing that never connects, or calls that run long without closing. Paired with the recordings, the numbers form a coaching loop grounded in evidence rather than guesswork.
A general note on call-recording consent
Recording laws vary by where each party is located. Some places are one-party consent (one person on the call needs to know), and others are all-party or "two-party" consent (everyone does). This isn't legal advice — check the rules where you operate and set recording and disclosure practices accordingly.
Outbound texting and TCPA / A2P 10DLC
Business SMS through VanceTel runs on registered A2P 10DLC messaging, and the system handles the standard opt-out keywords automatically — STOP, START, and HELP are honored for you. The broader consent rules under the TCPA still govern how lists are built and how outbound campaigns run, so treat opt-in as part of the process, not an afterthought. VanceTel handles the keyword mechanics; the consent collected is yours to manage.
Who a sales phone system is for
VanceTel fits teams that live on outbound calling and texting and want their phone system to bend to their process. It is a strong fit if any of these sound familiar:
- An SDR or BDR team working leads from a CRM that wants click-to-dial on every record without copy-paste.
- A small sales org that wants a real business phone number, extensions, ring groups, call routing, and an auto-attendant without standing up an on-prem PBX.
- A developer-minded team that would rather wire calls and texts into its stack through a REST API and webhooks than wait on a vendor's locked integration.
- Managers who coach from recordings and want answer-rate and talk-time analytics, not a black box.
If the need is a machine to auto-dial a list untouched, VanceTel isn't the tool — it is click-to-dial by design. But for a team placing deliberate VoIP calls fast, with each one logged back to the right record and recordings to coach from, that is exactly what a sales phone system should do. Port existing numbers in or pick up new local and toll-free numbers, and the team can start dialing on the devices it already carries.
From first dial to logged deal, hands-free.
Dial from the list
A rep clicks a lead and the VanceTel softphone opens with the number pre-filled. The call starts from where the work already happens — no dialing by hand, no switching tabs.
Record and follow up
Record the call for coaching, then send a templated text follow-up. The deep link opens an editable draft; the rep taps Send, and the reply threads back to the shared inbox.
Sync it to your CRM
Call events and message receipts post to your CRM over the API and HMAC-signed webhooks. The activity log writes itself, so reps spend the day selling, not logging.
Sales phone system questions, answered.
Want to see click-to-dial wired into a real record? Book a walkthrough.
How does click-to-dial work from a call list or CRM?
You wrap the phone number on any list row, record, or button in a VanceTel deep link. When a rep clicks it, the softphone opens with the lead pre-filled and ready to dial — no copy-pasting numbers and no misdials. The same pattern gives you click-to-text from the same record.
Can I connect my CRM to this sales phone system?
Yes — you connect your CRM with the REST API and HMAC-signed webhooks, not a prebuilt one-click integration. Call events, message deliveries, and inbound texts post to your endpoint so you can log activity against the right record, and you add click-to-dial to any CRM record with a deep link. It's build-it-your-way, so you're not locked to one vendor's app.
Does it record calls?
Yes. Turn on call recording and reps can replay a deal, resolve a dispute, and train new hires from real conversations. Recordings sit alongside the rest of the activity for the account.
Are follow-up texts automatic?
Texts go out from your dedicated business numbers and land in the shared softphone inbox. A click-to-text deep link can pre-fill a templated draft, but it opens editable in the composer and is never auto-sent — a rep reviews and taps Send. To send programmatically, you use the SMS API. STOP/START/HELP opt-out and A2P 10DLC are handled for you.
What can I measure?
The analytics dashboard shows call volume, answer rates, and average talk time, so you can coach on real numbers instead of guesses. Combined with call recording, you can see which reps connect and listen to how the best ones close.
Which devices do reps use?
The VanceTel softphone runs on iPhone, iPad, Mac, Apple Vision Pro, Windows and Mac desktop, and the web. A rep can take a deal from the desk to the parking lot — call flip moves a live, in-progress call from desktop to phone without dropping it.
Give your reps a phone system built for selling.
Click-to-dial from any list, recorded calls, texts that thread to a shared inbox, and your CRM connected over the API. See it wired into a real record in a short walkthrough.