Keep the handset. Add the software.
Desk phones run alongside the VanceTel softphone. The same numbers and extensions reach every device, so a call lands on the handset on your desk and the app in your pocket at once.
Busy Lamp Field and call parking work across desk phones and the app — one shared line, not two systems bolted together.
The handset and the app are the same line.
A desk phone is not a separate system. It registers to the same extension as the softphone, so calls, status and parked calls move freely between them.
Same numbers and extensions
A desk phone and the softphone share the same number and extension. A call to your line reaches the handset on your desk and the app in your pocket — not two separate identities.
Busy Lamp Field across both
Busy Lamp Field shows real-time extension status whether a teammate is on the desk phone or the app. The status is the same line, so the lamp is always right.
Call parking that crosses devices
Park a call from the desk phone and pick it up in the app — or the reverse. The parked call sits on a shared slot any device can retrieve.
Transfer between desk and app
Hand an active call from a desk phone to a colleague on the softphone, or pull it onto the app when you step away from the desk. The call follows the extension.
Where a physical handset still earns its place.
A handset where people expect one
Reception keeps a physical phone for fast pickup and transfers, while the same line stays reachable on the app when the desk is unattended.
Headset handsets plus the app
Floor staff use a desk phone with a headset for long shifts, and switch to the softphone on a laptop or phone when they move or work remote.
One phone for a whole space
A shared desk phone covers a warehouse, break room or shop floor on its own extension — monitored from the app with the same Busy Lamp Field and parking.
Desk phones, answered.
The short version: the handset and the app share one line. See how desk phones and the softphone work together in a live walkthrough.
Can desk phones run alongside the softphone?
Yes. Desk phones run alongside the VanceTel softphone on the same account. The handset and the app share the same numbers and extensions, so a call reaches both, and features like Busy Lamp Field and call parking work across them.
Do the desk phone and the app share the same number?
Yes. A desk phone and the softphone use the same number and extension. A call to your line reaches the desk phone and the app together, rather than treating them as two separate phones.
Does call parking work between a desk phone and the app?
It does. A call parked from a desk phone can be retrieved in the VanceTel softphone, and a call parked from the app can be picked up on a desk phone. The parked call sits on a shared slot that any device can grab.
Does Busy Lamp Field show desk phone status too?
Yes. Busy Lamp Field reflects the live status of each extension whether the person is on the desk phone or the app, because both run on the same line.
Do I have to use desk phones?
No. The softphone is a complete phone on its own and needs no hardware. Desk phones are optional — add them where a physical handset makes sense, such as a reception desk or a shared space.
Desk phones and the softphone, one line.
See handsets and the VanceTel app share numbers, status and parked calls in a 20-minute walkthrough.