VanceTel Live Chat is a brandable widget you drop on any website with a single script tag. Visitor IP geolocation, referrer, and session history surface next to the conversation. Every chat routes into the same Shared inbox as SMS and calls — and Works on every device the team signs into.
What ships in the box
Single-script install with theme control
Drop one script tag in the site footer. Colors, logo, launcher position, theme, greeting, after-hours behavior, and qualifying questions all configure from the admin console. Resellers white-label the widget per customer tenant. Works on every device with responsive collapse on small viewports so the widget never blocks the primary CTA.
Visitor IP geolocation and session history
Each conversation shows the visitor IP geolocation (city + region), referring URL, current page, device type, and prior session history. Repeat visitors get a stable visitor ID via local storage so the sales rep opens with full context rather than starting cold every time.
Routes into the Shared inbox
Live chat lands in the same Shared inbox as SMS and missed calls. The team assigns, tags, and replies from one queue. Conversation status (open / closed / archived) and assignment route every reply to the right person without dropping context between channels.
After-hours form fallback
Outside configured business hours the widget swaps the live conversation for a contact form. Submissions post into the Shared inbox as closed threads tagged "after-hours" so the morning shift opens to a clean overnight queue with visitor email and message body already captured.
Mid-conversation SMS handoff
Capture the visitor mobile number mid-chat and continue the thread on business SMS so the conversation survives the browser close. Inbound replies route to the same Shared inbox conversation so the chat-to-text handoff is seamless for both the customer and the rep.
Transcript archive and export
Every chat is stored against the tenant with full message history, attachments, and visitor metadata. Pull a per-visitor export for legal or compliance review directly from the admin console. Consent-aware: when a visitor declines the cookie banner, the session history does not persist between visits.
One script tag, full brand control
The VanceTel Live Chat widget installs with a single script tag. Colors, logo, launcher position, theme, greeting copy, after-hours behavior, and the entry-point form are all configurable per tenant from the admin console — without redeploying the website.
Most chat widgets either look like the vendor or require a frontend engineer for every brand change. VanceTel Live Chat installs with one script tag and exposes a full theme — colors, logo, launcher position (bottom-right or bottom-left), open-by-default behavior, greeting copy, after-hours form fallback, and the qualifying questions — through the admin console. Resellers and MSPs can fully white-label the widget per customer tenant. Works on every device — mobile web, tablet, and desktop browsers — with responsive collapse on small viewports so it never blocks the call-to-action. Pair with the [VoIP platform](/services/business-voip) for the full multi-channel picture.
Visitor intelligence so sales reps walk in with context
Each chat conversation surfaces the visitor IP geolocation (city + region), the referring URL, the current page, the device type, and the prior session history if the visitor has returned. Repeat visitors get a stable visitor ID via local storage so the sales rep sees the full conversation history from previous visits instead of starting cold. The qualifying form fields you choose (name, email, phone, business name) get captured before the conversation starts so the rep never asks twice.
Same Shared inbox as SMS and calls
A chat conversation lands in the same Shared inbox as inbound SMS and missed calls — the team assigns, tags, and replies from one queue. After-hours chats fall back to a contact form that posts directly into the inbox as a closed thread with the visitor email and the message body, so the morning shift opens to a clean list of overnight inquiries. Hand off mid-conversation to SMS by capturing the visitor mobile number and continuing the thread on text. See [pricing](/pricing) for tier-by-tier coverage of the widget volume.
Privacy and consent done right
The widget respects consent — when a visitor declines the CCPA cookie banner, the chat still works but visitor history does not persist between sessions. No third-party trackers are loaded by the widget itself. Transcripts are stored against the tenant, not against an external analytics vendor, and a full conversation export pulls from the admin console for legal or compliance archives.
How Live Chat Widget compares
Factual, defensible criteria — sourced from public pricing and published feature pages on the comparison date.
| Feature | VanceTel | Intercom | Drift | Tidio |
|---|---|---|---|---|
| Single-script install with admin-console theme control | ||||
| Visitor IP geolocation + referrer + session history | Basic | |||
| Same Shared inbox as inbound SMS + missed calls | ||||
| Hand off chat to business SMS mid-conversation | ||||
| After-hours form fallback into the team inbox | ||||
| Reseller / MSP white-label branding per tenant | Higher tier | |||
| Consent-aware (no visitor history when cookies declined) | ||||
| Bundled with VoIP calling under one seat license |
Frequently asked questions
Get a quote
Get a written live chat widget quote
Written quote with install timeline, hardware, and recurring price. Usually same business day.