VanceTel is a small business VoIP and cloud PBX provider — a national business phone service with hosted PBX, SIP trunking, business SMS, and a softphone for U.S. small businesses in all 50 states. Founder-led, headquartered in Tustin, California. A real human picks up in under 60 seconds.
Most small business owners deserve a small business phone software provider they can actually reach. The national carriers stopped offering that around the time they figured out how to scale a tier-one queue overseas. VanceTel exists to give SMBs across the United States real human customer service, a hosted business phone system (cloud PBX, SIP trunking, hosted VoIP, business communication software, native business SMS) that works on day one, and pricing on the page — not behind a sales call. In addition, field install service is available in Southern California (Orange County, LA, San Diego) as one extra offering, but our core product runs nationwide.
Most California small businesses deserve a telecom partner that picks up. That drives to the office. That bills predictably. VanceTel exists to bring that back to the SMB market — without the cost premium.
Three promises. Every install. Every account. Every month.
We answer our own phone. The voice on the line lives in Orange County, not in a call center overseas.
We drive to the office. We run the cable. We program every handset before we leave.
Every extension, every seat — one invoice, one number to call, one team accountable.
Real U.S.-based support picks up in under 60 seconds — no phone tree, no script.
Matthew
Founder and CEO
Matthew, Founder and CEO, runs operations and personally handles the relationship with most accounts. Your account has a name, not a ticket number — Matthew or someone on his team picks up when you call. No script-reading, no offshore handoff, no tier-three runaround. Customers reference him by name on Yelp and Google because he is usually the person who walked them through the port, configured their cloud PBX, and answered the first support call.
Headquarters
Tustin, California
Primary headquarters. Engineering, sales, and the team that answers your support call all coordinate from this address. Field install service for customers in Orange County, Los Angeles, and San Diego dispatches from here.
Operations office
Portland, Oregon
Back-office operations, billing, and finance — supporting small businesses across the U.S. on the cloud phone, SMS, and softphone platform.
Engineering office
Boston, Massachusetts
Engineering and product development — building the REST API, webhooks, and softphone apps used by SMBs from Tampa to Tulsa.
Get a quote
Quotes, on-site evaluations, or just a conversation about whether VanceTel is the right fit — start here.
