We respond in minutes
Quote requests before 4pm Pacific receive a same-business-day response. Support tickets within fifteen minutes.
The short version
Reach VanceTel for quotes, support, billing, or general questions. New-order quotes submitted before 4pm Pacific receive a written response the same business day. Technical support runs 24/7 routing to the same local Orange County technicians who installed your gear. 9-character verbal setup codes, no IT required for new users.
Zero-IT onboarding
Adding a new staff member? They self-provision in two minutes with 9-character verbal setup codes, no IT required. We send the code by email or SMS; the user types it into the VanceTel app and the device configures itself with their extension.
Talk to a real person
Tell us what you need. We will route you to the right person.
Use the form for a written quote, a callback request, or a non-urgent support ticket. For active outages or anything that needs to be resolved before the end of business today, the click-to-call link routes faster than email.
Visit us
VanceTel
17662 Irvine Blvd Ste 20, Tustin, CA 92780
Call
(888) 753-5463Hours
- New-order sales
- Mon to Fri, 8am to 6pm PT
- Technical support
- 24 / 7, local on-call rotation
- Billing + admin
- Mon to Fri, 9am to 5pm PT
FAQ
Contact questions
Quote requests submitted before 4pm Pacific on a business day receive a written response from a specialist the same day. Submissions after hours land in the queue and receive a response the next business morning. Technical support tickets are handled within fifteen minutes during business hours.
Yes. On-site evaluations are part of the standard quote process for any office in Orange County, LA County, or San Diego County. A specialist visits, surveys the cabling and the desks, asks about your current systems and pain points, and ships back a written quote with install timeline within a business day or two.
Yes. Fill out the form with your phone number and a brief note that you would prefer a callback, and a specialist will reach out within the response window above. The click-to-call link in the header dials our main line directly if you would rather initiate the call yourself.
For active outages, calling the main line is the fastest route. Our system automatically pages an on-call technician for any customer-reported outage outside business hours. Most outages on our network are dispatched against before customers even open a ticket, but a direct call confirms we have eyes on your specific account.
Yes. Note in the form that the question is billing-related and the message routes directly to the admin team rather than to sales or support. Existing customers can also sign in to the customer portal to view billing history and submit billing tickets associated with the account.
Yes. Our main line accepts inbound SMS as well as voice. The same shared inbox the VanceTel team uses internally handles inbound texts from customers and prospects. Replies come from the same number, so you can text us back the way you would text a vendor.
New users self-provision in two minutes with 9-character verbal setup codes, no IT required. The account admin generates a code from the portal (or asks support to generate one); the new user types the code into the VanceTel app and the device configures with their extension, contacts, and shared resources automatically.
Prefer to talk?
Call the Tustin line directly
For active outages or anything that needs to resolve before end of business today, the click-to-call link routes faster than email.