# Business VoIP Softphone for Cloud PBX on Mac, Windows, iPhone, iPad Source: https://vancetel.com/softphone Business VoIP softphone for the VanceTel cloud PBX: business phone calls, 10DLC SMS, MMS, voicemail-to-email, auto-attendant, IVR, and call routing on Mac, Windows, iPhone, iPad, web, and Apple Vision Pro. A direct alternative to RingCentral, Microsoft Teams Phone, Zoom Phone, Dialpad, Vonage, Nextiva, and 8x8. Month-to-month, in all 50 states. ## TL;DR The VanceTel business softphone is the cloud PBX client for the VanceTel business phone system: a SIP softphone for small business that runs your cloud PBX extension, places and answers business phone calls, routes calls through the auto-attendant and IVR, handles call park and BLF presence, and delivers voicemail-to-email. Built on SIP and HD voice (Opus), E911 ready, encrypted SIP throughout, with number porting included. A direct alternative to RingCentral, Microsoft Teams Phone, Zoom Phone, Dialpad, Vonage, Nextiva, 8x8, and Ooma Office. Runs on Mac, Windows, iPhone, iPad, Apple Vision Pro, and any modern browser. Live customer service rep in Tustin, California picks up the support line, for small businesses in all 50 states. Business SMS available as a separate add-on. ## What is a business softphone? A business softphone is the cloud PBX phone app that replaces a desk handset. A business softphone (also called a SIP softphone or VoIP softphone) is a desktop and mobile business phone app that runs your business VoIP phone system (phone calls, the auto-attendant, IVR menus, call routing, ring groups, call park, BLF presence, and voicemail-to-email) over the internet, without a physical desk phone. It speaks SIP, the same telephony protocol enterprise PBX hardware uses, so your business phone number rings on Mac, Windows, iPhone, iPad, the browser, and (optionally) on a paired Yealink desk phone at the same time. For customer service teams, sales teams, dental offices, law firms, and field-service crews, a business softphone is the operating layer of the company phone system, not a consumer chat app. ## FAQ ### Is the VanceTel business softphone a real business phone system or a consumer chat app? It is a full business VoIP phone system: a cloud PBX with SIP trunking, extensions, auto-attendant, IVR, ring groups, call park, BLF presence, call routing, voicemail-to-email, and call recording, with a business softphone client for Mac, Windows, iPhone, iPad, Apple Vision Pro, and the browser. It is not a consumer voice/video chat app. It is a direct alternative to RingCentral, Microsoft Teams Phone, Zoom Phone, Dialpad, Vonage, Nextiva, 8x8, and Ooma Office, for small businesses in all 50 states. ### Can the cloud PBX keep my existing business phone number? Yes. Number porting is included for any existing business phone number. A live customer service rep in Tustin walks the customer service team through the LOA paperwork and schedules the port so business phone calls do not drop while the DID switches over onto the cloud PBX. ### How does the business softphone work alongside Yealink IP desk phones? The business softphone and Yealink IP desk phones share the same cloud PBX extension and the same business phone number. Pickup on either device, BLF presence both ways, call park between them. Use Yealink at the office, the SIP softphone on the road or at home: single cloud PBX, single bill, single customer service team. ### Does the SIP softphone work on Android? The Android business softphone is built and running internally, and Android is coming. Right now the business softphone is live on Mac, Windows, iPhone, iPad, Apple Vision Pro, and the browser. Same cloud PBX seat, same extension, on every supported business device. ### What is the uptime and security posture of the business phone system? High-availability cloud PBX with 24/7 NOC monitoring, geographically distributed media servers, HD voice on the Opus codec, SRTP-encrypted call media, E911 ready for all business phone numbers, and a BAA available for medical and dental offices that need it. When the business phone system has a problem, a live customer service rep in Tustin, California picks up, not a ticket queue. ### Do I need a Mac to use the desktop business softphone? No. The Mac business softphone is native and requires an M1 chip or later running macOS 12 or higher. The Windows business softphone runs on Windows 10 or newer on standard business hardware. The browser-based business phone client runs on any modern browser, no install needed. ### Does the VanceTel business phone system integrate with Salesforce, HubSpot, Pipedrive, or Zendesk? The cloud PBX exposes a business phone REST API for click-to-call, call events, presence, and webhook delivery for CRM workflows. It is API-ready for Salesforce, HubSpot, Pipedrive, Zendesk, and similar customer service platforms. Talk to the live customer service rep in Tustin about a specific integration mapping for your sales team or support desk. ### How do I reach a live customer service rep for the business phone system? Two ways: call (888) 753-5463 (a live customer service rep in Tustin, California picks up), or send a message from inside the business softphone. No offshore queue, no chatbot wall, no ticket number. Headquartered at 17662 Irvine Blvd Ste 20, Tustin, CA 92780. Serving small businesses in all 50 states. ### Does the business softphone include business SMS? Business SMS comes with the Voice + Text plan at $34 per extension per month on a 3-year contract, with 250 text segments per extension per month pooled across the account, and carrier 10DLC registration passed through at cost. The Voice plan at $24 per extension covers the cloud PBX phone system, the auto-attendant, the IVR, call routing, ring groups, call park, and voicemail-to-email; call recording is an add-on. See the pricing page for the full breakdown. ## Get started - Call: (888) 753-5463 - Text: (714) 621-5353 - Email: support@vancetel.com - Build your bill: https://vancetel.com/pricing VanceTel is a business phone system (cloud VoIP with desk phones, a mobile app, and a desktop app) for teams of any size, built and supported from Tustin, CA.