--- title: "UCaaS Products | VanceTel" description: "Business phone, messaging, live chat, mobile, and desktop apps for California small businesses: one license, one Shared inbox." image: https://vancetel.com/og/vancetel-business-telecom-default-og.jpg --- [Skip to main content](#main) [Skip to main content](#main) Products # The UCaaS surfaces that ship with every VanceTel account VanceTel ships business phone, business messaging, live chat, a mobile app, and a desktop app with every account for small businesses across the U.S. Call [(888) 753-5463](tel:+18887535463) for a written quote. [Get a quote](https://vancetel.com/contact) [See pricing](https://vancetel.com/pricing) The short version VanceTel ships five UCaaS surfaces under one per-seat license: Business Phone, Business Messaging, Live Chat, Mobile App, and Desktop App. Every channel routes into the same Shared inbox the team assigns and replies from. Works on every device a user signs into, with an on-site install from a Local Orange County team. Five surfaces ## Five surfaces, one platform One license. One Shared inbox. One install. - [### Business Phone Cloud business phone for California SMBs. Desk phones, mobile, desktop, and web under one per-extension license. On-site install. All-in pricing. Learn more](https://vancetel.com/products/business-phone) - [### Business Messaging Two-way business SMS and MMS on a dedicated number. Shared team inbox, templates, group threads, and built-in TCPA opt-out handling. Learn more](https://vancetel.com/products/business-messaging) - [### Live Chat Widget Brandable live chat widget for your website. Routes to the same Shared inbox as SMS and calls. Visitor IP geo, referrer, and history included. Learn more](https://vancetel.com/products/live-chat) - [### Mobile App Native iOS and Android app for VanceTel business phone. CallKit, push notifications, offline-first messaging, and Shared inbox on the go. Learn more](https://vancetel.com/products/mobile-app) - [### Desktop App Native macOS and Windows desktop app for VanceTel business phone. Click-to-call, system tray, Shared inbox, and encrypted local credentials. Learn more](https://vancetel.com/products/desktop-app) ### Talk to a real person before you switch. Real U.S.-based support picks up. No script, no runaround. [(888) 753-5463](tel:+18887535463) [Get a free quote](https://vancetel.com/contact) FAQ ## Frequently asked ### How do the five products relate to each other? They are facets of one platform, not separate apps you bolt together. The same business number that the Business Phone product rings receives the SMS that Business Messaging shows; the Live Chat conversations land in the same Shared inbox; the Mobile App and Desktop App are the clients you log into. One license per seat, one admin console, one billing line. ### Do I have to buy every product, or can I start with one? Start with whatever you need. Most customers begin with Business Phone (because they are switching from RingCentral, Nextiva, or an old PBX) and add Business Messaging and Live Chat after they see the Shared inbox in action. The Mobile App and Desktop App are included with every Business Phone seat, no upcharge. ### Is there a per-channel charge for SMS or chat traffic? Per-seat pricing covers SMS and chat for normal small-business volumes. Heavy volumes (more than a few thousand outbound SMS per month per number) and the A2P 10DLC registration fees roll into a transparent monthly add-on. The [pricing page](/pricing) breaks the tier coverage out by message volume so there are no surprise overages. ### How does the on-site install work? A Local Orange County deployment engineer arrives at the office on a scheduled day, configures every extension on every device, ports the existing numbers, programs the Yealink handsets with BLF and park slots, and walks the team through the apps. Most single-location installs take one to four hours from arrival to "the phones are answering." ### How do customers get started? Fill in the [contact form](/contact) or call the published business line. A specialist returns a written quote covering install timeline, hardware, and recurring price, usually the same business day. After signed paperwork, the standard install window is seven to fourteen business days for number porting plus the install day itself. Talk to a specialist ## See the platform on a working tenant A written quote covering install timeline, hardware, and recurring price, usually same business day. [Get a quote](https://vancetel.com/contact) [See pricing](https://vancetel.com/pricing) [Call](tel:+18887535463) [Chat](sms:+17146215353) [Quote](https://vancetel.com/pricing#build) ## Get started - Call: (888) 753-5463 - Text: (714) 621-5353 - Email: support@vancetel.com - Build your bill: https://vancetel.com/pricing VanceTel is a business phone system (cloud VoIP with desk phones, a mobile app, and a desktop app) for teams of any size, built and supported from Tustin, CA.