# Phone System for Restaurants | VanceTel Source: https://vancetel.com/industries/restaurants VanceTel is a phone system for restaurants: one business number splits reservations, takeout, and catering, with missed-call text-back. Nationwide. ## TL;DR VanceTel is a phone system for restaurants built around the moment your host stand gets buried. One business number splits reservations, takeout, and catering into separate queues, callers who hit voicemail get a text back with your ordering link, and managers answer overflow from a softphone on the floor, nationwide. ## FAQ ### Can one business number handle reservations, takeout, and catering at the same time? Yes. VanceTel's multi-level auto attendant splits one business number into separate queues (reservations, takeout, delivery, catering) and routes each one to the right ring group. The host stand stops being the catch-all, and each call type lands where someone can actually handle it. ### What happens when callers hit voicemail during the dinner rush? VanceTel can fire an automatic SMS text-back the moment a call rolls to voicemail. The text includes your online ordering link, your reservation link, and your address, so callers who could not get through still convert into orders or bookings instead of disappearing. ### Does this work for restaurants with multiple locations? Yes. You can run one business number across every location, with per-store hours, per-store voicemail, and overflow routing between locations. Customers who dial the wrong store get offered the right one through the auto attendant instead of being hung up on. ### Can managers answer the phone without sitting at a deskphone? Yes. The VanceTel softphone runs on iPhone, iPad, Mac, and Vision Pro, so managers and owners can answer takeout overflow from the floor, the office, or off-site, using your business number, not their personal cell number. ### Does VanceTel integrate with Toast, Square, Clover, or OpenTable? VanceTel is a business phone system and softphone, not a POS or reservations platform. We don't claim native integrations with those products. We do route, forward, and text-back cleanly alongside any POS or reservations stack you already run, so your phone behavior fits how your operation already works. ### Can I keep my current restaurant phone number? Yes. US number porting is included. You keep the number printed on your menus, your Google listing, your delivery platforms, and your signage, and we move it onto VanceTel without changing what customers dial. ### Will the phone behave differently for lunch, dinner, and holidays? Yes. Daypart scheduling lets you change how the phone answers by time of day, day of week, and holiday. Lunch can route to a smaller ring group, dinner can open the full queue, and Thanksgiving can play a custom closure message with your reopening date. ### Do you offer AI voice ordering or an AI receptionist? No. VanceTel is a softphone and business VoIP. If you want an AI voice agent taking orders, that's a different category of product. What we focus on is making sure real humans on your team (and real humans on ours) can answer calls reliably across every location. ## Get started - Call: (888) 753-5463 - Text: (714) 621-5353 - Email: support@vancetel.com - Build your bill: https://vancetel.com/pricing VanceTel is a business phone system (cloud VoIP with desk phones, a mobile app, and a desktop app) for teams of any size, built and supported from Tustin, CA.