# Phone System for Law Firms | VanceTel Source: https://vancetel.com/industries/law-firms Phone system for solo and small law firms nationwide. Softphone on every device, live intake pickup, after-hours routing, and per-matter call logs. ## TL;DR VanceTel is a phone system for law firms nationwide that treats intake like the billable event it is. You get a softphone on every device with the firm number, live human pickup for first-time callers, after-hours overflow, call recording, and per-matter call logs that drop into Clio, MyCase, or PracticePanther. ## FAQ ### Can my attorneys use their personal iPhones without giving out their cell numbers? Yes. The VanceTel softphone runs on personal iPhone, iPad, Mac, and Vision Pro and rings on the firm's business number. Your attorney's personal cell number stays private. Outbound calls show the firm's caller ID, and inbound calls reach them in court, at depositions, or working from home on the same line as the office. ### Does VanceTel integrate with Clio, MyCase, or PracticePanther? VanceTel works alongside your case-management tool. Every call is logged with caller ID, duration, direction, and matter routing, and that data can be imported into Clio, MyCase, PracticePanther, or any other system your firm uses. Voicemail-to-email drops transcripts where your team already files matter notes. ### How does after-hours intake actually work for a solo or small firm? You configure after-hours and overflow routing with simultaneous ring to a designated on-call attorney and a fallback to a real receptionist queue. First-time callers reach a live human instead of voicemail, the call is captured with caller details, and the matter shows up in the firm's inbox by morning. You set the rules, we pick up. ### Can we record calls for billable-hours tracking, and who can hear the recordings? Yes. Calls can be recorded with role-based access and configurable retention. Partner-only matters can be restricted so associates and staff cannot access them. Recordings are encrypted at rest and in transit. Recording rules around consent vary by state, and the firm is responsible for following the rules in its jurisdiction. ### Will we lose our published main number when we switch? No. Number porting from your existing carrier runs with no downtime and no porting fee. Your published main number, your Google Business Profile number, and any practice-area lines all come with you. We coordinate the cutover so the firm does not miss intake calls during the switch. ### Can clients text our firm's main number instead of an attorney's personal cell? Yes. Business-line SMS lets clients text the firm number for scheduling, document confirmations, and status updates. Threads belong to the firm, so when an attorney leaves, the client relationship and message history stay where they should. Staff can also reply from a desktop softphone. ### Do you sign a BAA for personal-injury or med-mal matters? Yes. VanceTel signs Business Associate Agreements for firms that handle Protected Health Information through PI, med-mal, or other practice areas. You get encrypted call handling in transit and at rest, role-based access, and audit logs on every call, text, and voicemail. HIPAA compliance is a shared responsibility: VanceTel provides the BAA and the encrypted infrastructure; your firm is responsible for your own end-to-end compliance practices, policies, and procedures. Talk to us to start the BAA process. ### What does it cost for a small firm under 10 attorneys? Pricing is per extension: Voice at $24 or Voice + Text at $34 per extension per month on a 3-year contract, or month-to-month at a higher rate, with no per-minute charges on US calls and no paywalls on the features small firms actually need. Every price is all-in, so the price you see is the price on the invoice. Voicemail-to-email and after-hours routing are included, texting comes with Voice + Text, and recording is a flat add-on. Full pricing is on the pricing page, and you can port your existing number whenever you are ready. ## Get started - Call: (888) 753-5463 - Text: (714) 621-5353 - Email: support@vancetel.com - Build your bill: https://vancetel.com/pricing VanceTel is a business phone system (cloud VoIP with desk phones, a mobile app, and a desktop app) for teams of any size, built and supported from Tustin, CA.