# Business Phone for Dental Offices | BAA Included | VanceTel Source: https://vancetel.com/industries/dental Business phone, SMS, and voicemail for dental offices nationwide. BAA available, encrypted in transit and at rest. Recall texts and insurance routing. ## TL;DR VanceTel is a business phone, SMS, and voicemail platform for dental offices nationwide with a BAA available on day one. You get a softphone on every front-desk and operatory device, business-line recall and reminder texting covered by the BAA, voicemail with audit logs, insurance-line routing, and after-hours overflow to a real human, without paying for features your office will not use. ## FAQ ### Does VanceTel sign a BAA for dental offices? Yes. We sign Business Associate Agreements for dental offices and dental groups handling Protected Health Information. The process takes days, not months: you request the BAA, we send it over for execution, and you have it in hand before any PHI-adjacent call routes through the platform. The BAA covers our business phone, voicemail, SMS, call recording, and audit log services. HIPAA compliance is a shared responsibility: VanceTel provides the BAA and the encrypted infrastructure; your practice is responsible for your own end-to-end compliance practices, policies, and procedures. ### Is business-line SMS covered by the BAA for recall and appointment reminders? Yes, our SMS is covered under the BAA when used for recall texts, appointment reminders, and patient-initiated scheduling threads. The office controls the message templates, and we recommend reminders that name the date and time without naming the specific procedure, operatory, or treatment plan. Two-way replies land in a shared front-desk inbox with audit logs, so the office can prove who replied and when. ### What about voicemail? Is voicemail-to-email covered by the BAA? Voicemail is covered under the BAA, with encryption at rest and role-based access. Voicemail-to-email is available, but only to email addresses inside the BAA. Forwarding voicemails to a personal Gmail or unsupervised inbox is not covered and is not enabled by default on accounts with a BAA. The office sets the allowed destinations during onboarding. ### Can the front desk text patients without using personal phones? Yes. Front-desk staff send and reply to patient texts from the office number through the VanceTel softphone on a Mac, iPad, or front-desk workstation. Personal cell numbers stay private. Conversations belong to the office, not the staffer who answered, so when someone leaves, the message history stays where it should. ### How does after-hours new-patient call handling work for a single-doctor office? You configure after-hours and overflow routing with simultaneous ring to a designated on-call staffer and a fallback to a real receptionist queue. New-patient calls at 7 p.m. on a Tuesday reach a live human, the consult details are captured under the BAA, and the patient information lands in the office inbox by morning. You set the rules, we pick up. ### Can we route calls by insurance verification, hygiene, and emergency? Yes. Inbound calls route by published line and by IVR selection: insurance verifications to the verification coordinator, hygiene scheduling to the hygiene coordinator, broken-appointment and emergency calls to the front-desk lead. Returning patients can skip the menu through caller-ID match. Routing rules are set by the office and changed on demand by our support team. ### Will we lose our published office number when we switch? No. Number porting from your existing carrier runs with no downtime and no porting fee. Your published office number, your Google Business Profile number, and any provider direct lines all come with you. We coordinate the cutover so the office does not miss new-patient calls during the switch, and we run the cutover outside operating hours when possible. ### How does VanceTel handle multi-location dental groups and DSOs? Multi-location routing is included on every plan at the same per-seat price. Each location keeps its own published number with location-aware caller ID, and inbound calls can route to a central front desk or back to the originating office. SMS threads, voicemails, and audit logs are scoped per location and per role, so a regional office manager sees what is theirs and not what belongs to other practices in the group. ## Get started - Call: (888) 753-5463 - Text: (714) 621-5353 - Email: support@vancetel.com - Build your bill: https://vancetel.com/pricing VanceTel is a business phone system (cloud VoIP with desk phones, a mobile app, and a desktop app) for teams of any size, built and supported from Tustin, CA.