# Phone System for Contractors | VanceTel Source: https://vancetel.com/industries/contractors Phone system for contractors. One business number across the crew, ring groups, on-call routing, and business texting. National US coverage. ## TL;DR VanceTel is a phone system built for contractors. Your crew uses one app on their own phone with the business number, calls ring everyone at once, and after-hours leads route to whoever is on-call this week. We pick up, log the job, and text the homeowner back before they call your competitor. ## FAQ ### Will VanceTel work if my crew is in a basement or attic with bad cell signal? Yes, as long as the phone has any data connection, cellular or Wi-Fi. The softphone routes over data, so a weak signal that would drop a voice call can still carry the conversation. On a dead-zone jobsite, calls roll to the next person in the ring group automatically, so the lead does not bounce to voicemail. ### Can I keep my existing business number? Yes. We port your number over for free, usually within a week, with no downtime. Bring one number or ten. We handle the carrier paperwork on our side and schedule the cutover for an after-hours window so the business line never misses a ring. ### Does my crew have to give out their personal cell number? No. That is the whole point of the softphone. Each tech installs the app on their own phone, but every call and text goes out as the business number. Personal numbers stay private, and when an employee leaves, you revoke the seat and the business number stays with you. ### Can the same call ring the owner, the office, and the on-call tech at once? Yes. Set up a ring group and incoming calls hit every device at the same time. First one to answer wins. You can also chain a fallback: ring the group for 20 seconds, then forward to the on-call rotation if nobody picks up, then drop to voicemail-to-email. ### What happens to calls after-hours or on weekends? You set an on-call rotation once and the system follows it. Tuesday night calls go to the Tuesday tech, weekend calls to the weekend tech. If nobody answers, the caller gets a voicemail that lands in your inbox as a transcript within seconds, so you can text or call back fast. ### Does VanceTel integrate with Jobber, ServiceTitan, or Housecall Pro? Yes. VanceTel works alongside the major field-service CRMs contractors use, so caller ID matches the customer record and call history shows up where your crew already looks. We are the phone layer; the CRM stays in charge of scheduling, dispatch, and invoicing. ### Is it legal to record calls with homeowners? Recording rules vary by state. Some states require only one party to consent (you), others require both (you and the homeowner). VanceTel lets you turn recording on or off per user and per call, and we recommend an opening announcement on customer-facing lines so everyone is on the same page. Check your state’s specific rule before turning it on company-wide. ### Can office staff answer a call that came in to my cell? Yes. With a shared number setup, any seat in your account can pick up calls coming into the business line. No transfer ladder, no "hold while I find him." The customer hears one company, not a phone-tag relay. ## Get started - Call: (888) 753-5463 - Text: (714) 621-5353 - Email: support@vancetel.com - Build your bill: https://vancetel.com/pricing VanceTel is a business phone system (cloud VoIP with desk phones, a mobile app, and a desktop app) for teams of any size, built and supported from Tustin, CA.