# Business VoIP & Phone Service That Picks Up | VanceTel Source: https://vancetel.com/ Business VoIP, VoIP phones, and a cloud phone system for SMBs nationwide. SIP trunking, auto-attendant, call routing. Humans answer. All-in from $24/mo. ## TL;DR VanceTel is business VoIP, VoIP phones, and a cloud phone system for small businesses nationwide: a cloud PBX with SIP trunking, auto-attendant, IVR, call routing, ring groups, and voicemail-to-email. Business phone service in all 50 states. An alternative to RingCentral, Nextiva, and 8x8. All-in pricing. A real US-based human answers. ## VoIP phones and the cloud phone system behind them. Business VoIP, VoIP phones, and a hosted cloud phone system from one provider. Cloud PBX, SIP trunking, auto-attendant, IVR menus, ring groups, call routing, call park, BLF presence, voicemail-to-email, business SMS, and call recording: one hosted business phone service, one itemized invoice. A modern alternative to RingCentral, Nextiva, Vonage, 8x8, and Ooma Office. - **Cloud PBX phone system**: A real cloud PBX: business phone calls, auto-attendant, IVR menus, ring groups, queues, call park, BLF presence, voicemail-to-email, and call recording configured in one cloud admin console. - **SIP trunking + number porting**: BYOC SIP or VanceTel SIP trunking with multi-line DIDs. Keep your existing business phone number; porting is included on every plan. - **Call routing, IVR, auto-attendant**: Route every inbound business call through a tree you control: auto-attendant, IVR menus, ring groups, after-hours routing, holiday schedules, and overflow queues. - **Voicemail-to-email + call recording**: Every missed business call routes to an inbox a human checks. Call recording, voicemail transcription, and call logs are part of the cloud PBX, configured in the same admin console as the rest of your phone system. ## We pick up. We fix it. We stay. Customer service that picks up the phone, for small businesses in all 50 states. No tier upsell. No bot wall. A real US-based human on the line. - **A real human answers, every time**: During business hours, a real US-based person picks up. Yes, even Saturday. The same support team for SMBs from Tampa to Tulsa. - **No tier upsell, just the authority to fix it on the first call**: Whoever answers can change your plan, port a number, send out hardware, or reset your account on the same call. Average ticket resolution under two business hours. - **On-site install available in Southern California**: Most customers go live remote: we ship hardware pre-provisioned and walk you through setup on the phone. In Southern California, a technician can come on-site in 1 to 4 hours. ## A real platform. A real REST API. Real humans on the line. Cloud PBX, SIP trunking, auto-attendant, IVR menus, call routing, ring groups, call park, voicemail-to-email, and call recording, plus a production REST API and webhooks for the way developers actually work. BAA available for covered entities, encrypted in transit and at rest, and number porting included on every plan. - 15+: Years serving SMBs - 100%: Uptime target - <60: Seconds to a real human - All 50: States served ## Pricing on the page, not behind a sales call. - **Voice** ($24 / extension / mo): Unlimited US and Canada calling, company main number plus extension numbers, auto-attendant, ring groups, call queues, voicemail-to-email, and E911 on every device. One extension is one person: their desk phone, mobile app, and desktop app all ring together, apps included. - **Voice + Text** ($34 / extension / mo): Everything in Voice, plus business texting (SMS/MMS) from the company number with a shared team inbox, and 250 segments per extension per month pooled across the account. Best for front desks that text customers. - **Desk phones** (Buy or rent): Unlocked Yealink desk phones: buy them outright, or rent on a 3-year contract. Shipped pre-provisioned; on-site install available in Southern California. Full catalog on the devices page. ## FAQ ### Will a real person actually answer when I call? Yes. Our main line routes to a real human, not a call center, an IVR maze, or a bot. Whoever picks up can change your plan, port a number, send out hardware, or reset your account on the same call. ### Do you serve businesses outside California? Yes. We serve small businesses in all 50 states. Most customers go live remote: we ship hardware pre-provisioned and walk you through setup live on the phone. Same support team, same answer time, wherever you work. ### How is VanceTel an alternative to RingCentral, Nextiva, or 8x8? Those providers have moved support to AI bots, tiered queues, or offshore handoffs. VanceTel is a national SMB cloud PBX with a real US-based human on the line. We port your business phone number, configure the auto-attendant and IVR with you, and switch you over in a day. $0 setup, and a 3-year term never auto-renews. ### Are there hidden fees or long-term contracts? No hidden fees. Every price is all-in: taxes, USF, 911, and surcharges are included, so the price you see is the price on the invoice. Pick month-to-month or a 3-year contract paid monthly; a 3-year term rolls to month-to-month at the same price and never auto-renews. $0 setup, 30-day money-back with no conditions, cancel online with 30 days notice. ### Can I keep my current business phone numbers? Yes. Number porting is included on every plan. You keep every existing number, including auto-attendant, fax, and any vanity lines. We do the paperwork with your current carrier. ### How much does it actually cost? Two plans, priced per extension per month: Voice is $24 and Voice + Text (same extension, same business number, plus texting from the company number) is $34, on a 3-year contract, paid monthly (month-to-month is $32 and $45). Every price is all-in: taxes, USF, and 911 included. 3-extension minimum, $0 setup. Desk phones: buy outright or rent on a 3-year contract; see the devices page. Pricing is on the page, with no "contact sales" wall. ### What hardware do you provide? Yealink desk phones across the T3, T5, T7, and T88V Pro lines, plus the CP935W conference unit, the W70P wireless handset, and a range of headsets. See the full catalog on the hardware page; we recommend specific models for each role during onboarding. ### Do you sign a BAA for HIPAA-covered offices? Yes. VanceTel signs Business Associate Agreements for medical, dental, and other HIPAA-covered offices across the U.S. You get business phone, SMS, and voicemail with encryption in transit and at rest, role-based access, and audit logs on every call. HIPAA compliance is a shared responsibility: VanceTel provides the BAA and the encrypted infrastructure; your practice is responsible for your own end-to-end compliance practices, policies, and procedures. Talk to us to start the BAA. ## Get started - Call: (888) 753-5463 - Text: (714) 621-5353 - Email: support@vancetel.com - Build your bill: https://vancetel.com/pricing VanceTel is a business phone system (cloud VoIP with desk phones, a mobile app, and a desktop app) for teams of any size, built and supported from Tustin, CA.