# About VanceTel: Founder-Led, US-Based Phone Team

Source: https://vancetel.com/about

Meet the team behind VanceTel: founder-led business phone, SMS & softphone for SMBs across the U.S. Real humans answer support. HQ in Tustin, CA.

## TL;DR

VanceTel is a small business VoIP and cloud PBX provider: a national business phone service with cloud PBX, SIP trunking, business SMS, and a softphone for small businesses across the USA and Canada. Founder-led, headquartered in Tustin, California. A real US-based human picks up.

## FAQ

### How long has VanceTel been operating?

VanceTel has served small businesses for 15+ years and continues to grow across the U.S. The company has grown without losing the founder-led posture: the same operator who answered the first support call still runs the dispatch board and answers escalations directly.

### Where are you actually located?

Headquarters are in Tustin, California. That is where engineering coordinates and where customer support is staffed. We also run operations and engineering offices in Portland, Oregon and Boston, Massachusetts. All three offices support customers across the USA and Canada.

### Will Matthew personally work on my account?

For most small-business accounts, yes. Matthew or one of his core team handles your onboarding and stays as the primary relationship contact. Larger multi-site rollouts may involve additional engineers, but the relationship layer stays consistent and is documented in your account file from day one.

### Why does real human customer service matter for a phone provider?

When your phones go down, you do not have time for a tier-one queue or a ticket that takes 48 hours. A real US-based human picks up, knows your account by name, and either fixes it on the call or escalates directly to an engineer. For customers in Southern California, we can also send a technician on-site as a bonus, but most issues never need that.

### What exactly does VanceTel sell?

Business phone systems (cloud VoIP, cloud PBX, desk phones, and a softphone for iPhone, iPad, Mac, Vision Pro, and Windows) available across the U.S. Southern California customers also get on-site install and number porting from the Tustin team. One system, one bill, one human to call.

### What industries do you typically serve?

Medical and dental offices, law firms, insurance agencies, retail businesses, construction companies, churches, professional service firms, and security or patrol services. From dental offices in Tampa to law firms in Tulsa, owners coast to coast run their front-desk phone, SMS, and voicemail on VanceTel.

## Get started

- Call: (888) 753-5463
- Text: (714) 621-5353
- Email: support@vancetel.com
- Build your bill: https://vancetel.com/pricing

VanceTel is a business phone system (cloud VoIP with desk phones, a mobile app, and a desktop app) for teams of any size, built and supported from Tustin, CA.